Are there any services that you do not offer?
We try to cater to all your computer service needs. In case you’re experiencing an issue that we cannot deal with, we will refer you to an appropriate specialist.
How long does it take for your computer technician to arrive to fix my computer?
It depends on the availability, but usually we send a technician to you on the same day.
How long will it take to fix my computer?
It usually depends on the scale of the repair. We always try to complete all repair in the same day, but more complicated procedures can be completed overnight. Please note, that we always prioritize out business clients’ needs, since their business operations very often can depend on how quickly their computer problems are solved.
How do I make sure that my data stays safe?
We always handle your personal data with care and make sure it stays secure. For extra security, we recommend that you back your data up before having any repairs done on your computer.
Do you offer service guarantees?
We require a minimum pay of A$110 which includes diagnostics. We will always do anything in our power to solve any computer problems, even if it takes more time and resources.
What happens if my computer can’t be fixed on site?
Sometimes we have to hold onto your computer overnight in order to run all the necessary diagnostics, reinstall the operating system and the software in order to ensure that your computer is fully functional once you come to pick it up.